Website: https://www.steppio.com
At Steppio, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you book short- or long-term stays or experiences directly through our website.
Who We Are
Our website address is: https://www.steppio.com.
We offer direct bookings for short-term and long-term rentals, as well as unique local experiences—providing guests with a personalized alternative to traditional platforms.
What Personal Data We Collect and Why
Booking Information
When you make a reservation or inquiry, we may collect:
- Your full name
- Email address and phone number
- Arrival and departure dates
- Number of guests
- Any additional details needed to confirm or tailor your booking
This data is essential to process your reservation and deliver a smooth experience.
Experience Registration
When booking experiences through our site, we may collect information such as:
- Participant names
- Preferences or accessibility needs
- Any other relevant details to customize or coordinate your experience
Payments
Payments on our site are processed securely through trusted third-party gateways:
- PayPal
- Stripe
- WooCommerce Payments
We do not store or have access to your full credit card details. Your payment information is managed according to the policies of the respective payment providers.
Comments
If you leave comments on the site, we collect the data you enter, as well as your IP address and browser user agent to assist with spam detection. An anonymized string may be sent to the Gravatar service to check for a profile picture. See their privacy policy here: https://automattic.com/privacy/.
Media
If you upload images to the website (e.g. profile pictures or reviews), avoid uploading files with embedded location data (EXIF GPS), as other visitors may be able to extract that information.
Cookies
Our site uses cookies to enhance your experience, including:
- Remembering your login info and preferences
- Storing comment details (name, email, website) for your convenience
- Helping us analyze site usage and performance
These cookies may remain for up to a year or until you delete them in your browser settings.
Embedded Content from Other Websites
Pages on this site may include embedded content (e.g. videos, maps, articles). Embedded content from other websites behaves as if you visited that site directly, which may collect data and track your interaction.
Who We Share Your Data With
We do not sell your data. We may share limited information with:
- Payment processors (PayPal, Stripe, WooCommerce) to complete transactions
- Email services to send booking confirmations and updates
- Spam detection tools to protect the website from misuse
Only the data necessary for service delivery is shared with these providers.
How Long We Retain Your Data
- Comments and their metadata are retained indefinitely
- Booking data is retained as long as needed to fulfill bookings and comply with legal requirements
- Registered users (if applicable) can view, edit, or delete their personal info anytime (except usernames)
Your Rights Over Your Data
You may request to:
- Receive a copy of your personal data we hold
- Request deletion of your personal data (excluding any data we’re required to keep)
To submit a request, please message us directly through the contact form or messaging feature on our website.
Where Your Data Is Sent
Visitor comments may be checked by automated spam detection services. Booking and user data is stored securely and may be processed by trusted service providers in compliance with privacy regulations.